FAQ!

Frequently Asked Questions

When will my package arrive?

Orders take 1-2 weeks to be fulfilled and shipped. Once your order has shipped, you will receive an email with a tracking number. Please check your spam for this email as it may go there!

I ordered the wrong size item, what do I do?

If your order has not been shipped out yet we can definitely help you!

Please Contact Us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. The new size you are requesting

I need to change my shipping address, what do I do?

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, Contact Us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and new shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.

How long does shipping take for US orders? 

Once your order ships from one of our warehouse, most items are delivered to the customer within 3 - 7 days after the item ships.

Do I have to pay International Customs and VAT?

For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance. SlapQueen is not responsible for the payment of this fee.

Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately $23.27 USD.  

You can read more about import taxes and duties for the UK here:

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Taxes will vary from country to country, as will tax enforcement.  We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately.  At any rate, this is an extremely common issue for international customers.  For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute. Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285

If you have questions, feel free to Contact Us.

Do you ship internationally? 

We ship to the United States and Canada.

Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3- 8 weeks to be delivered.